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Job Description
Dealing with all tasks in CRM system
Follow up with the customers to obtain signed Self-Certification from within the agreed timeline.
Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Prepare monthly departmental reports to capture the progress, performance and quality in order to verify all the processes that has been implemented through the month
Provides management with accurate reports, regarding all aspects of Strategic Planning, along with conclusions and recommendations.
Adherence to all regulations and control functions within the bank in order to ensure that governance, Audit, risk and compliance, fraud detecting and combating matters are carried out
Upgrade customers’ accounts to private or Affluent class
Attracting new customers.
Sale all bank products for private and affluent customers.
FATCA & Common Reporting Standard:
Ensure completeness/accuracy of the self-certification forms (FATCA & CRS).
Ensure declared information is in line with the customer identify and customer nature of business. (i.e. Classification as per FATCA/CRS regulations)
Review and ad here the FAQs related to FATCA Common Reporting Standard with customers.
Go through the Self-Certification form with the customer.
Never give any Tax advice to customers.
Creating an account for a new private and affluent customer and to identify banking needs.
Balances growth by nearly XX% during the year.
Balances growth for Branch.
Keeping of balances of existing customers.
serve his customers and complete their orders in official working time or out of working time.
Solve any problem or complement the customer may face with the bank.
Qualifications, Experience, & Skills
Communication Skills
Analytical and Logical Thinking
Microsoft Office Skills
Negotiating Skills
Time Management Skills
