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Riyadh, Saudi Arabia
Posted 2020/03/30 21:23:32
Expires 2020-04-29
Ref: JB1100003995
Job Description
JOB PURPOSE:
Responsible for all Experience Centre research and analysis strategy, activity and output, and for evangelising best practices in customer service and user experience. Responsible for providing the Bank a deep understanding of its customer’s needs and behaviours, both stated and unstated, that will enable it to deliver a world class customer experience.
KEY ACCOUNTABILITIES:
- Research
- Market Intelligence & Analysis
- Collaboration
- Project Management
- Digital Experience Operations
Qualifications, Experience, & Skills
- Good oral and written communication skills
- Advanced Computer literacy
- Research skills
- Creative thinking
- Analytical and conceptual thinking
- Presentation and Interpersonal skills
Education
Information Systems, Economics, Statistics, Business Studies or any related major
Job Details
Job Location
Riyadh, Saudi Arabia
Job Role
Banking
Preferred Candidate
Career Level
Management
Years of Experience
Min: 7 Max: 10
Nationality
Saudi Arabia
Degree
Bachelor's degree