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Responsible for all Experience Centre research and analysis strategy, activity and output, and for evangelising best practices in customer service and user experience. Responsible for providing the Bank a deep understanding of its customer’s needs and behaviours, both stated and unstated, that will enable it to deliver a world class customer experience.
- Market Intelligence & Analysis
- Project Management
- Digital Experience Operations
- Good oral and written communication skills
- Advanced Computer literacy
- Research skills
- Creative thinking
- Analytical and conceptual thinking
- Presentation and Interpersonal skills
Information Systems, Economics, Statistics, Business Studies or any related major