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أخصائي إدارة النقد - Cash Management Specialist

Riyadh, Saudi Arabia Posted 2022/06/06 09:13:24 Ref: JB1100024384

Job Description

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Maintain and responsible of outsource venders that related to cash receivable products.
  • Support with the daily performance of Product performance in the system.
  • Respond to email messages for customers who are seeking for help.
  • Walk customer through problem-solving process.
  • Ensure that the Implementation is done at Customer’s site.
  • Follow up with customers to ensure issue has been resolved.
  • Install, modify, and Take up IT related issues to IT Dept. and software issue resolution.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with appropriate department
  • Gain feedback from customers about E-Channel usage
  • Run reports to determine E-Channel malfunctions that continue to occur
  • Co-ordinating with IT Dept. and Project manager for rolling out products and conducting training and making the staff aware of the product features etc.
  • Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
  • Adherence to all regulations and control functions within the bank in order to ensure that governance, Audit, risk and compliance, fraud detecting and combating matters are carried out.

Skills

  • Service and support
  • Presentation skills .
  • Communication skills
  • Microsoft Office skills
  • Fluent in English and Arabic languages.

Job Details

Job Location Riyadh, Saudi Arabia
Job Role Banking

Preferred Candidate

Career Level Entry Level
Years of Experience Min: 2 Max: 6
Nationality Saudi Arabia

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