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Jeddah , Saudi Arabia
Posted 2019/01/21 09:34:43
Ref: JB3873854
Job Description
JOB PURPOSE:
Service and Support manager to handle products support to the Customers.
KEY ACCOUNTABILITIES & DETAILED TASKS
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Maintain daily performance of Product performance in the system.
- Maintain and responsible of outsource venders that related to cash receivable products.
- Respond to email messages for customers seeking help.
- Walk customer through problem-solving process.
- Ensure that the Implementation is done at Customer’s site and regular training provided for users.
- Follow up with customers to ensure issue has been resolved.
Qualifications, Experience, & Skills
Job-Specific Skills:
- Bilingual English and Arabic
- Service and Support
- Technical support
- Good in Microsoft Office
Education
Graduate in Business Administration – Diploma Degree in Business Administration
Job Details
Job Location
Jeddah , Saudi Arabia
Job Role
Support Services
Employment Status
Full time
Employment Type
Employee
Manages Others
No
Preferred Candidate
Career Level
Entry Level
Years of Experience
Min: 0 Max: 1
Residence Location
Jeddah , Saudi Arabia
Nationality
Saudi Arabia
Degree
Diploma
