Administrator Cash Management Support

JOB PURPOSE:

Service and Support manager to handle products support to the Customers.

KEY ACCOUNTABILITIES & DETAILED TASKS

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.

•       Maintain daily performance of Product performance in the system.
•       Maintain and responsible of outsource venders that related to cash receivable products.
•       Respond to email messages for customers seeking help.

• Walk customer through problem-solving process.
• Ensure that the Implementation is done at Customer’s site and regular training provided for users.
• Follow up with customers to ensure issue has been resolved.

Job-Specific Skills:

• Bilingual English and Arabic
• Service and Support
• Technical support
• Good in Microsoft Office

Graduate in Business Administration – Diploma Degree in Business Administration