UX Researcher

Main Tasks:

• Responsible for end to end management of all User Research activities, including planning, design, recruitment, execution and analysis/reporting/recommendations
• You will have a key role in providing an understanding of the user experience for the wider Experience Centre team.
• Lead the planning and conducting of user experience research at every stage of the lifecycle; from conceptualization, prototype validations, all the way to usability tests.
• As a UX Researcher you will work closely with other members of the Insights Team, and other members across the Experience Centre Team like: UX and service designers, technology experts and lab operators to design and develop new digital solutions.
• Create and manage research and analysis projects from initiation to completion
• Coordination of multiple projects, priorities and resources to deliver tasks on time and to a high-level
• Facilitate workshops and presentation of ideas in collaboration with other members of the Experience Centre
• Identify opportunities for enhanced service delivery through online and e-services delivery, and the application of social media, mobile apps and technologies to optimise customer experience

• Research
• Analysis
• Design
• Problem Solving
• Communication
• Teamwork