Team Leader - SME department (Female)

1 Supervise:

Supervise a team of relationship mangers / senior relationships manger and SME Business representatives in branches where applicable

• Team motivation
• Ensure RMs receive the most adequate training and manage their professional career path
• Discussing and resolving problems 
• Set adequate objectives to each RMs and evaluate their performance accordingly
• Carrying out performance reviews
• Manage the flow of day-to-day operation

2 Mentor:

• Mentor the team to ensure that everything goes according to plan.
• Carrying out performance reviews

3 Reporting:

Reporting To top management following up the performance vs. target

• Analyzes and target opportunities to increase outcomes of his portfolio  
• Proposing enhancements to existing products / relationships
• Develops cross selling and up selling strategies by type of client and implement them on the client portfolio

4 Portfolio:

• Managing a diverse portfolio of Enterprise accounts to increase the relation with the bank
• Analyzing current portfolio, organize it and assign it to RMs
• Validate referrals from SME BRs/SOs/ PB RMs and assign them to dedicated RMs

5 Marketing visit:

• Meets potential new clients and spends substantial time on new business development.  
• Makes frequent visits to clients' offices to establish strong relationships and keep track of developments.

6 Cross sell and up-sell:

• Develop strong partnerships with customer groups and product areas, particularly Retail Banking, Trade Finance, Treasury & FX, Cash Management, Insurance, ARC to enhance cross-selling and strengthen customer relationships
• Coordinate business origination, closing and client servicing to meet bank’s excellence of service standards in order to retain customers through our products and services

7 Conversion:

• Coordinate monitoring of existing loans and focus on growing the assigned loan portfolio by following-up with existing clients and converting to borrowing clients the new referrals.

8 Target follow up:

• Ensuring the performance of the staff is of a high standard 
• Carrying out performance reviews
• Develop a strategy the team will use to reach its goal

9 Customer Service:

• Ensuring minimization of customer complaints within acceptable standards and enhancing customer satisfaction.
• Ensure effective resolution of Customer Complaints
• Maintain Customer Service standards set by SME Banking Dep.

10 Planning:

• Participate in developing effective marketing plan and follow up.
• Develop and implement goals and objectives

11 Governance Control and NPLs:

• Adhering to regulations (Business Continuity, Internal Audit, Risk, Compliance, AML/KYC
• Manage defaulting accounts by devising an account management strategy

Minimum Qualifications:

• Graduate from reputable university with major in Accounting/Finance/Economics/Business Administration/Marketing Bachelor Degree.

Minimum Experience:

• 6-8 years’ experience in corporate relationship managements is required

Job-Specific Skills:

• Excellent financial and risk analysis.
• Familiarity with regulatory guidelines;
• Awareness of banking industry; general trends and computer literate.
• Excellent Arabic & English language
• Leadership skills
• Working with team spirit.
• Interpersonal and communication skills
• Problem solving abilities