Senior Manager E-Commerce

- The Senior Manager-Ecommerce is responsible for the successful leadership and management of the organization according to the strategic direction set by the Senior Management.

Leadership

• Participate with the Senior Management in a vision and strategic plan to lead the E-commerce business and achieve the Sales and Revenue Targets
• Identify, assess, and inform the Senior Managementof internal and external issues that affect the E-commerce Sales and Revenue
• Foster effective team work between Bank, Staff and Senior Management
• Conduct official correspondence with PSP’s, Merchants and other External Bodies related to E-commerce Business
• Operational planning and management

• Develop an operational plan which incorporates goals and objectives that work towards the strategic direction of the Business
• Ensure that the Bank meet the expectations of its Merchants without losing quality of work
• Oversee and guide the efficient and effective day-to-day activities of the Department.
• Ensure that Banks personnel, client, Data files are securely handled and privacy/confidentiality is maintained
• Program planning and management

• Oversee the planning, implementation and evaluation of the Banks programs and services
• Ensure that the programs and services offered by the Bank contribute to the Banks mission and vision
• Monitor the day-to-day delivery of the sales programs and improve quality of business
• Oversee the planning, implementation, execution and evaluation of various timely E-commerce projects of SAMA and Bank.
• Human resources planning and management

• Determine staffing requirements for departmental management and program delivery
• Recruit, interview and select staff that have the right technical and personal abilities to help further the business development
• Implement a performance management process for all staff, which includes monitoring the performance of staff on an on-going basis.
• Coach and mentor subordinate staff as appropriate to improve performance
• Financial planning and management

• Oversee the development of raising the revenue by implementing right MCC, IRD etc.
• Participate in promotional activities which helps to raise the revenue
• Proactive to reduce the cost of Platform connectivity
• Risk management

• Identify the risks business unit which might cost us in terms of fraud, advise staff to stay away to bring such business to Bank

• Knowledge of leadership and management principles
• Knowledge of current market challenges and opportunities
• Knowledge of IRD, MCC codes, Interchange cost
• Knowledge of project management