Insights Management (Management Level)

JOB PURPOSE:

Responsible for all Experience Centre research and analysis strategy, activity and output, and for evangelising best practices in customer service and user experience. Responsible for providing the Bank a deep understanding of its customer’s needs and behaviours, both stated and unstated, that will enable it to deliver a world class customer experience.

KEY ACCOUNTABILITIES:

• Research
• Market Intelligence & Analysis
• Collaboration
• Project Management
• Digital Experience Operations

• Good oral and written communication skills
• Advanced Computer literacy
• Research skills
• Creative thinking
• Analytical and conceptual thinking
• Presentation and Interpersonal skills

Information Systems, Economics, Statistics, Business Studies or any related major