Assistant Supervisor Customer Information File

Business Support

Reviews CIF reject reports and performs account maintenance as appropriate.

Resolves all interest checks rejects & returned mail.

Handles IRS imposed withholding and participates in the B-Notice and Due Diligence mailing.

Data Record

Processes corrections to savings bonds Audit and back office support

Information Auditing and evaluates the accuracy of CIF/Account maintenance performed by branch and back –office personnel.

Branch Support

Provides Branch and Back-office support for questions pertaining to the CIF subsystem.

Reporting

Prepare monthly departmental reports to capture the progress.

Performance and quality in order to verify all the processes that has been implemented through the month.

Provides management with accurate reports, regarding all aspects of the agreed plans, along with conclusions and recommendations.

People Management

Manage and oversee team performance through performance planning, coaching and feedback, also to develop the skills and competencies required for effective individual professional and personal career growth.

Direct and ensure the effective achievement of functional objectives through leadership.

Safety, Quality &    Environment

Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.

Day- to-day Operations

Follows the day-to-day operations related to own job to ensure continuity of work.