User Experience Researcher

Job purpose:

Work closely with cross-functional teams to identify and evaluate research topics and advocate research findings to diverse audiences through written and oral presentations.

Detailed Tasks

• Conduct primary and secondary user research.
• Conduct and evaluate quantitative and qualitative research.
• Perform market research.
• Work closely with cross-functional teams to identify and evaluate research topics.
• Plan and implement user research strategies and methodologies.
• Advocate research findings to diverse audiences through written and oral presentations.
• Perform market competitive analysis.
• Prepare monthly departmental reports to capture the progress, performance and quality in order to verify all the processes that has been implemented through the month.
• Implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitors their adherence so that work is carried out in a controlled manner.
• Adherence to all regulations and control functions within the bank in order to ensure that governance, Audit, risk and compliance, fraud detecting and combating matters are carried out.

Job-Specific Skills:

• Usability
• User Interface
• Guerrilla Usability Testing
• User Research
• Establishing Focus Groups
• Data Analysis & Collection
• Heuristic Evaluations
• Contextual Inquiry
• Research Study
• User Interviews
• Information Architecture
• User Personas Creation
• Competitive Analysis
• A/B Testing
• Product & Initiatives Development
• Reports authoring