Business Solutions Officer - مسؤول حلول الأعمال

·         Site visit to business solutions officers in branches making sure they are performing well as per their KPI and giving them, all required support. 

·         Attending to Corporate Banking clients none financial transactions requests i.e. Opening accounts, account maintenance, account services.

·         On boarding new corporate banking names.

·         Cross Selling cash management, Treasury, and Trade products to Corporate clients with special emphasis on onboarding Corporate Banking Clients on ARB online platform.

·         Referring Corporate Banking clients to appropriate segments: Large, Middle and Enterprise Banking.

·         Referring Corporate Banking clients to MSB segment.

·         Documenting client meetings inside the branch and client visits.

·         Record Corporate Client requests/service issues (those with no RM assigned), and ensure timely resolution to the same.

·         Hold training sessions to Corporate Banking clients on ARB online platform to explain the features and the usage of the Platforms.

·         Review Achieving ARB’s NPS targets.

·         Review Compliance with ARB’s internal policies and procedures.

·         Setting KPI’s, Training plans for the team in coordination with Head of Enterprise Banking.

·         Review Performances of Direct Reports and validate eligibility of incentive.

• Communication & inter-personal.
• Very good in English.
• Reports Writing & Presentations.
• Problem solving abilities.
• Advanced skills in related computer applications (MS Office).